Order Dispatch time:

Our ordinary order processing time takes 24 Hours (excluding weekends)

Singapore Shipping

Shipping usually takes 2-5 working days.

Roadbull courier and Singpost Smartpac shipping is our main form of in Singapore.

You may contact us at +65 8693 5635 to ensure timely delivery of your item.

For urgent same day request, please contact us prior to placing your order.

We ship all orders from our own warehouse in Singapore.

Malaysia Shipping

Shipping usually takes 2-5 working days.

We use City-link Express to ship within Malaysia.

You may contact us at +65 8693 5635 to ensure timely delivery of your item.

We ship most orders from our own warehouse in Johor.

International

Shipping usually takes 1-4 weeks depending on location.

We use DHL Express and SF-Express for international shipments.

Important: Online orders do not include shipping insurance.    If an uninsured order is damaged in transit, not delivered or delivered according to tracking details, Alkaway maintains the right not to compensate the customer for that order nor shipping cost.

If you would like insurance on your international order please Contact Us and we will arrange an additional charge for this service.

 

Shipping Costs

All online orders are calculated by “weight and destination post code” via the online shopping cart calculator.  Shipping cost does not include insurance.

 

Do you ship to PO Boxes?

Only if item is small enough to fit in a mail box and accepted by Singpost.

 

What happens if the item I order is not available immediately?

If you order an item that is not in stock we will notify you that the goods are not in stock and when to expect delivery.

ALKAWAY
World leaders in water hydration, filtration and ionization!

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CONTACT US

WhatsApp, Telegram, Signal:
+65 8693 5635

Email: info@alkaway.sg